FAQ

How to use our products?

Stay Cool: Store in a dry place away from direct sunlight
Room Temp Only: Use on chilled or room-temperature dough only. Keep away from heat to avoid melting or deforming
Avoid Pressure: Store flat in a sturdy container to prevent crushing or warping

Cleaning guide

Hand Wash Only: Use cold water and mild soap
Deep clean: Gently scrub ridges with a soft toothbrush to remove leftover dough. Do not soak
Dry Promptly: Pat dry immediately with a towel; avoid air-drying
Avoid Heat: Do not put in the dishwashers, in the oven or hot water

Material & Safety

We use high-quality PLA, a non-toxic bio-plastic made from renewable resources. While our material is food-grade and complies with EU standards, please remember that 3D-printed items should be hand-washed to keep them clean and safe for repeated use.

Where are my downloadable stl files ?

Go to my account in the header of the website. Either you go to orders tab and you open the order you did you will see the link for the downloadable stl files or you go directly to the download tab. 
You can see the number of download is still available and when the link will expire. 
You can download the file 3 times and the link stay available for 30 days

Where do we ship?

We ship our hand-crafted physical tools to Switzerland. Not in Switzerland? No problem! You can still join the adventure—our digital STL library is open worldwide. Level up your collection instantly with our downloadable 3D files, available everywhere!

Shipping fee for Switzerland

Shipping within Switzerland

Since we are based in Switzerland, our local customers enjoy faster and more affordable shipping!

  • Flat Rate: 9 CHF

  • Delivery Time: Usually 2 to 3 business days via Swiss Post.

  • Free Shipping: We offer Free Shipping on all Swiss orders over 60CHF

Order delivery time

Order will be posted in the next 5 buisness days following the date of order.
We have a small stock of our products already printed. We might have to print out your product if it’s not in the stock.

Contact Us

Have a question about our designs? Need help with your 3D files, or just want to say hello? We’d love to hear from you! Drop us a message below, and we’ll get back to you as soon as possible.

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